Telrock provide a platform to automate customer service across the credit lifecycle for Fortune 500 financial institutions, telecoms and utility companies. With locations in both central London and the USA, they are well-known and well-respected in their field for the services they provide, which can be summarised as:

SmartAcquire – Customer acquisition, marketing and promotions offers, paperless applications and activations.

SmartProtect – Fraud management, verification of card holder present, disputes, charge backs and claims management.

SmartService – Everyday customer management from alerting to account changes to payments.

SmartCollect – Automated collections and recovery; empower consumers with tools to negotiate repayments, setup payment plans and make payments.

Improve Position was extremely privileged to be asked to review all their website content as part of their new online marketing strategy. We took care of everything, from advice on keyword selection, improvements in grammar and ‘sales talk’ to re-writing entire pages with an ultimate goal of driving higher quality traffic.

To find out more about Telrock and their services, take a look at their website:


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